Returns, Refunds & Cancellations

Last updated: August 21, 2026

This policy explains which business handles each purchase. Nothing in this policy limits rights that cannot legally be waived under applicable consumer-protection law.

Books Purchased Directly from Lulu

Buttons labelled “Buy Directly from Lulu” and links to Tobi’s Lulu bookstore take you to Lulu.com. Lulu receives the payment, prints the book and ships the order. Lulu’s terms, cancellation, replacement, return and refund policies apply to purchases completed on Lulu.

Because Lulu books are printed on demand, Lulu does not accept returns for physical products. Lulu provides replacements—not change-of-mind refunds—for books that arrive damaged, defective or incorrectly packaged. Lulu provides support for books that arrive damaged, defective or incorrectly packaged. Lulu asks customers to report eligible issues within 30 days of the shipment date and may require the Lulu order number and photographs.

Read Lulu’s current shipping, replacement and return information

Lulu currently provides a one-hour cancellation period for print-on-demand orders. After that period, the order is sent to the printer and cannot be changed or cancelled. Orders placed while signed in may be cancelled from the customer’s Lulu account during the available cancellation window.

Read Lulu’s current order-cancellation information

Supplier-Fulfilled Physical Practice Tools

Physical meditation and practice tools purchased through this Shopify store are shipped by the product supplier. If an item arrives damaged, defective, incomplete or different from what was ordered, email tobistaples1@gmail.com promptly with the order number and clear photographs. We will review the request and coordinate with the supplier.

Do not return an item until written return instructions and the correct return destination have been provided. Change-of-mind eligibility, deadlines, return destination and return-shipping responsibility may vary by supplier and destination. Approved non-defective returns must be unused and in their original condition and packaging. Shipping charges are not refundable unless required by law or the item was damaged, defective or incorrect.

Programs and Consultations

Self-Mastery programs are not purchased through the public Shopify storefront. Program scope, price, payment schedule, cancellation terms and any refund conditions are provided before enrollment in the applicable written agreement or invoice. Scheduling a consultation does not create a program purchase.

Requesting Assistance

Email tobistaples1@gmail.com with your name, order number, purchase date, item and reason for contacting us. For purchases completed on Lulu, contact Lulu directly when the issue concerns payment, printing, packaging, shipment or delivery.